Important Notice: Email Outage
We have experienced a significant email outage over the last three days. If you have not received a response from us during this time, please contact us again through the email address below immediately. We are committed to resolving your case as quickly as possible and apologize for any inconvenience this may have caused.
Get in Touch. We're Here to Help!
At HyroLabs, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away. First, check if your question has already been answered in our detailed FAQ.
Read our FAQ first:
I accidentally provided the wrong shipping address. What now?
I accidentally provided the wrong shipping address. What now?
Please contact us as soon as possible with your full name, order number, and the correct shipping address at info@hyrolabs.com. We'll do our best to update the information before your order ships.
Where is my tracking number?
Where is my tracking number?
At HyroLabs, we understand the excitement of receiving your order promptly. Rest assured, once your order has been processed, we will promptly provide you with a tracking number. Typically, this occurs within 1-2 business days after your order has been placed. Please keep in mind that it may take an additional 3-4 business days for your tracking number to become active with our shipping carrier. So, in total, you should expect to receive your tracking number within 5 business days after placing your order.
What are your typical shipping times?
What are your typical shipping times?
At HyroLabs, we strive to get your products to you as swiftly as possible. After our initial 1-2 days of processing time, your order will be on its way to you. The shipping time can vary depending on your location, typically ranging between 5 to 12 business days. However, please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances. Rest assured, though, that we are committed to ensuring your order reaches you in a timely manner. Thank you for choosing HyroLabs.
How do I use the PostureFix?
How do I use the PostureFix?
Wearing the PostureFix™ couldn't be easier. With just a few simple steps, you will have the correct posture the first time you use it.
1. Slip on the PostureFix.
2.Tighten the Straps.
3. Fixate the Second Strap.
4. You are ready to go!
Contact
Our team is happy to help you, get in touch with us via info@hyrolabs.com for any questions related to your order & shipping status.
Please add your full name as well as your order number to your customer request.